Service desk
The PCMS 24 X 365 IT Service Desk offers specialist retail systems support for a global customer base, allowing omni-channel solutions to function more efficiently.
Agile and responsive solutions that adapt to the need of your business
Incident management
Restore ‘normal service’ quickly to lower downtime and provide a better customer experience
First line support
Front-line teams operate 24 X 365 to resolve issues at the first point of contact
Second line support
Maximise your operational flexibility with in-depth analysis of logged issues
Problem management
Our root cause and trend analysis help reduce your incidents and lower support costs
Third party management
PCMS manage your supplier relationships to remove the headache and free up your time
IT Service request fulfilment
Focus on what you do best and let PCMS deal with the basic Service Desk requests
